Remote Call Center Sales & Service Team Lead

Verizon; Dover (DE); A distancia; USD 73.000 - 126.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) plan

Paid time off

Descripción de la vacante

Verizon is seeking a remote Customer Care Team Lead to guide a team handling devices, billing, and other inquiries, delivering exceptional service. You will recruit, train, and mentor staff while managing call volumes to ensure efficiency and high quality outcomes.

This role offers work-from-home with occasional trainings and meetings. A strong background in customer care, call centers, and leadership is required, with a focus on reliability and customer satisfaction.

Formación

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience in customer care or call center roles.
• Willingness to work evenings, weekends, and holidays.
• Experience leading a customer service team preferred.
• Experience with technical products or services a plus.

Responsabilidades

• Lead, motivate, and develop a customer care team to deliver outstanding service.
• Ensure resources are trained and available to resolve issues quickly.
• Track call volume and optimize staffing for efficiency.
• Monitor interactions to maintain high service quality and coach the team.
• Apply policies and guidelines while modeling professional behavior.

Conocimientos

Team leadership

Customer service

Call center

Communication

Educación

Bachelor's degree or 4+ years of work experience

Descripción del empleo

Verizon is seeking a remote Customer Care Team Lead to guide a team handling devices, billing, and other inquiries, delivering exceptional service. You will recruit, train, and mentor staff while managing call volumes to ensure efficiency and high quality outcomes.

This role offers work-from-home with occasional trainings and meetings. A strong background in customer care, call centers, and leadership is required, with a focus on reliability and customer satisfaction.