Remote Call Center Team Lead – Customer Service

Verizon; Newport News (VA); Remote; USD 73,000 - 126,000; Full time

Job summary

Verizon is seeking a motivated leader to manage a customer care team in a remote role. You will guide daily operations, mentor agents, and ensure high-quality service across devices, billing, and support inquiries.

The position requires 4+ years of supervisory experience, willingness to work evenings/weekends, and being within 75 miles of the local reporting location. This is a full-time, incentive-based role with a comprehensive benefits package.

Qualifications

• Bachelor's degree or 4+ years of work experience.
• 4+ years of supervisory or team leadership experience.
• Willingness to work evenings, weekends, and holidays.
• Must live within 75 miles of the reporting location.

Responsibilities

• Leading, motivating, and developing a customer care team to deliver outstanding service.
• Ensuring resources are in place and trained so that customer issues are resolved quickly.
• Tracking and handling call volume for optimal efficiency.
• Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve.
• Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment.

Skills

Leadership

Customer service

Call center

Team development

Education

Bachelor's degree or 4+ years of work experience

Job description

Verizon is seeking a motivated leader to manage a customer care team in a remote role. You will guide daily operations, mentor agents, and ensure high-quality service across devices, billing, and support inquiries.

The position requires 4+ years of supervisory experience, willingness to work evenings/weekends, and being within 75 miles of the local reporting location. This is a full-time, incentive-based role with a comprehensive benefits package.