Remote Call Center Team Lead — Customer Service

Verizon; Hampton (VA); A distancia; USD 73.000 - 126.000; Jornada completa

Descripción de la vacante

Verizon is seeking a passionate Customer Care Team Lead to guide a remote team delivering high-quality service for devices, billing, and related inquiries. You will mentor staff, allocate resources, and ensure swift issue resolution while modeling exceptional customer care.

The role requires a Bachelor's degree or 4+ years in relevant experience, willingness to work evenings, weekends, and holidays, and strong leadership in a call-center or customer service environment.

Formación

• Bachelor's degree or 4+ years of work experience.
• 4+ years of relevant experience demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Experience leading a customer care or call center team is a plus.

Responsabilidades

• Leading, motivating, and developing a customer care team to deliver outstanding service.
• Ensuring resources are in place and trained for quick issue resolution.
• Tracking and handling call volume for optimal efficiency.
• Maintaining the highest quality of service by monitoring interactions and mentoring the team.

Conocimientos

Team leadership

Customer service

Call center

Problem solving

Educación

Bachelor's degree

Descripción del empleo

Verizon is seeking a passionate Customer Care Team Lead to guide a remote team delivering high-quality service for devices, billing, and related inquiries. You will mentor staff, allocate resources, and ensure swift issue resolution while modeling exceptional customer care.

The role requires a Bachelor's degree or 4+ years in relevant experience, willingness to work evenings, weekends, and holidays, and strong leadership in a call-center or customer service environment.