Remote Call Center Supervisor - Customer Service Leadership

Verizon; Buffalo (PA); Remote; USD 73,000 - 126,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Job summary

Verizon is seeking a strong, results-driven leader to head a remote customer care team. You will guide staff to deliver outstanding service around devices, billing, and related issues, while ensuring proper resources and training are in place.

The role requires the ability to manage call volume, maintain high service quality, and mentor team members. Evening, weekend, and holiday work may be required.

Qualifications

• Experience leading a customer care or call center team.
• Proven ability to drive service quality and coach staff.
• Strong judgment, multi-tasking, and relationship-building skills.

Responsibilities

• Lead, motivate, and develop a customer care team to deliver outstanding service.
• Ensure resources are in place and trained to resolve issues quickly.
• Track call volume and optimize team efficiency.
• Monitor interactions to maintain high service quality and coach improvement.
• Model policy adherence and professional interpersonal behavior.

Skills

Team leadership

Customer service

Call center management

Problem solving

Education

Bachelor’s degree or 4+ years’ work experience

Job description

Verizon is seeking a strong, results-driven leader to head a remote customer care team. You will guide staff to deliver outstanding service around devices, billing, and related issues, while ensuring proper resources and training are in place.

The role requires the ability to manage call volume, maintain high service quality, and mentor team members. Evening, weekend, and holiday work may be required.