Remote Call Center Team Lead — Customer Service Excellence

Verizon; Richmond (VA); Remote; USD 73,000 - 126,000; Full time

Benefits offered by this job

Remote work from home

Occasional trainings

Job summary

Verizon is seeking a remote customer care team lead to manage a home-based team delivering high-quality service. The role emphasizes coaching, staffing, and performance management while guiding associates through calls about devices, billing, and related issues.

The position requires a Bachelor's degree or equivalent experience, with 4+ years in customer care or call centers and a willingness to work evenings, weekends, and holidays.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Experience leading a customer care team.

Responsibilities

• Lead, motivate, and develop a customer care team to deliver outstanding service.
• Ensure resources are in place and trained for quick issue resolution.
• Track and handle call volume for efficiency.
• Monitor interactions and mentor the team on improvements.
• Apply policies and set examples for communication and judgment.

Skills

Leadership

Customer service

Team development

Call center experience

Remote/work management

Education

Bachelor's degree or equivalent

Job description

Verizon is seeking a remote customer care team lead to manage a home-based team delivering high-quality service. The role emphasizes coaching, staffing, and performance management while guiding associates through calls about devices, billing, and related issues.

The position requires a Bachelor's degree or equivalent experience, with 4+ years in customer care or call centers and a willingness to work evenings, weekends, and holidays.