Remote Call Center Supervisor - Customer Care Leader

Verizon; Dickson City (Lackawanna County); Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) matching

Paid holidays

Personal days

Job summary

Verizon is seeking a remote Team Lead for its customer care call center. You will lead a team delivering outstanding service, resolving device, billing, and related issues while modeling first-class customer service.

The role requires 4+ years of relevant experience or a Bachelor's degree, and willingness to work evenings, weekends, and holidays. Remote work from home within 75 miles of Scranton or Philadelphia, PA is supported.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience in customer care or a call center.
• Willingness to work evenings, weekends, and holidays.
• Home office must be within 75 miles of Scranton, PA or Philadelphia, PA.

Responsibilities

• Lead, motivate, and develop a customer care team to deliver outstanding service.
• Ensure resources are in place and trained for quick issue resolution.
• Track and manage call volume for efficiency.
• Mentor the team on quality interactions and improvement.
• Apply policies and guidelines and set a strong example.

Skills

Team leadership

Customer service

Call center experience

Training and development

Education

Bachelor's degree or 4+ years work experience

Job description

Verizon is seeking a remote Team Lead for its customer care call center. You will lead a team delivering outstanding service, resolving device, billing, and related issues while modeling first-class customer service.

The role requires 4+ years of relevant experience or a Bachelor's degree, and willingness to work evenings, weekends, and holidays. Remote work from home within 75 miles of Scranton or Philadelphia, PA is supported.