Remote Call Center Team Lead – Customer Service

Verizon; Philadelphia (Philadelphia County); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Verizon seeks a proactive leader to guide a remote customer care team, delivering outstanding service and resolving device, billing, and related issues. You will mentor staff, manage call flow, and ensure training and resources meet demand.

The role requires 4+ years of relevant experience, a Bachelor's degree or equivalent, and availability for evenings, weekends, and holidays. Home office within 75 miles of Scranton or Philadelphia is preferred.

Qualifications

• Bachelor's degree or four+ years of work experience.
• Four or more years of relevant experience required, demonstrated through work or military experience.
• Willingness to work evenings, weekends, and holidays.
• Home office must be located within 75 miles from Scranton, PA and/or Philadelphia, PA.

Responsibilities

• Lead, motivate, and develop a customer care team to deliver outstanding service.
• Ensure resources are in place and trained so issues are resolved quickly.
• Track and manage call volume for optimal efficiency.
• Mentor the team on quality interactions and process improvement.
• Apply policies and set the example for interpersonal skills and work ethic.

Skills

Team leadership

Customer service

Call center experience

People development

Time management

Education

Bachelor's degree or 4+ years experience

Job description

Verizon seeks a proactive leader to guide a remote customer care team, delivering outstanding service and resolving device, billing, and related issues. You will mentor staff, manage call flow, and ensure training and resources meet demand.

The role requires 4+ years of relevant experience, a Bachelor's degree or equivalent, and availability for evenings, weekends, and holidays. Home office within 75 miles of Scranton or Philadelphia is preferred.