Remote Call Center Specialist - Temporary

Ascensus; Houston (TX); Remote; USD 22,000 - 30,000; Full time

Job summary

Ascensus is seeking a client-focused Call Center Representative for our service center teams. You will handle phone, email, and chat inquiries about FSA, 529, Qualified Plan Retirement, and State Sponsored Retirement accounts, delivering high-quality service and accurate processing.

Training is 4 weeks (10:00 am–6:30 pm EST). After training, shifts run in EST with several time options. This 100% remote role emphasizes client satisfaction and HIPAA compliance.

Qualifications

• High school diploma or GED or equivalent experience.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; claims processing or benefit card systems experience helpful.
• Must complete a video interview assessment within 7 days of applying.
• Computer proficiency and strong listening, verbal and written skills required.

Responsibilities

• Handle requests from participants, financial advisors, and plan administrators via phone, email, or chat.
• Provide explanations on benefits and plan provisions; review claims information.
• Update account owner contacts and ensure HIPAA compliance.
• Deliver high-quality customer service and support plan administration tasks.

Skills

Listening skills

Verbal & written

Detail oriented

Team player

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Claims processing systems

Job description

Ascensus is seeking a client-focused Call Center Representative for our service center teams. You will handle phone, email, and chat inquiries about FSA, 529, Qualified Plan Retirement, and State Sponsored Retirement accounts, delivering high-quality service and accurate processing.

Training is 4 weeks (10:00 am–6:30 pm EST). After training, shifts run in EST with several time options. This 100% remote role emphasizes client satisfaction and HIPAA compliance.