Remote Call Center Specialist — Benefits-Plan Support

Ascensus; Salt Lake City (UT); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Fully remote

Job summary

Ascensus is hiring a Call Center Representative for 100% remote work in the United States. You will support service for FSA, 529 Education Savings, Qualified Plan Retirement, and State Sponsored accounts, assisting participants, advisors, and plan administrators by phone, email or chat.

Training runs 9:00 am–5:30 pm EST for 4–6 weeks; after training, shifts are 11:30 am–8:00 pm EST. A high school diploma or GED and 1+ year call center experience are preferred, along with proficiency in Microsoft

Qualifications

• High school diploma or GED is required.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel is required.
• Computer proficiency is required; able to handle stressful situations.
• Excellent listening, verbal and written communication skills.

Responsibilities

• Examine, review, process and pay claims based on plan information and documentation.
• Respond to account owners and participant inquiries via phone, email or chat.
• Process financial and non-financial transactions accurately and timely.
• Maintain HIPAA compliance; protect confidential data.
• Demonstrate flexibility and team-orientation in assignments.

Skills

Listening skills

Verbal communication

Written communication

Detail oriented

Stress management

Team orientation

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Job description

Ascensus is hiring a Call Center Representative for 100% remote work in the United States. You will support service for FSA, 529 Education Savings, Qualified Plan Retirement, and State Sponsored accounts, assisting participants, advisors, and plan administrators by phone, email or chat.

Training runs 9:00 am–5:30 pm EST for 4–6 weeks; after training, shifts are 11:30 am–8:00 pm EST. A high school diploma or GED and 1+ year call center experience are preferred, along with proficiency in Microsoft