Remote Call Center Representative – Customer Service

Ascensus; Washington (District of Columbia); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Ascensus is a leading technology and service platform powering savings plans across America. We are hiring Call Center Representatives to deliver customer service for account-based employee benefit plans, including FSA, 529, Qualified Plan, and State Sponsored Retirement accounts.

Work is 100% remote with training and shifts in EST. The role emphasizes helping participants, financial advisors, and plan admins with information and requests via phone, email, or chat.

Qualifications

• High school diploma or GED; related education or experience.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; familiarity with claims processing/benefit card systems.
• Video interview assessment after applying; complete within 7 days of receiving the link.

Responsibilities

• Handle requests from participants, financial advisors, and plan administrators via phone, email, or chat.
• Explain benefits and plan provisions; review claims information and update account owner contacts.
• Provide high quality customer service and support efficient administration of plans.

Skills

Customer service

Call center experience

Excel

Microsoft Office

Education

High school diploma or GED

Tools

Claims processing systems

Job description

Ascensus is a leading technology and service platform powering savings plans across America. We are hiring Call Center Representatives to deliver customer service for account-based employee benefit plans, including FSA, 529, Qualified Plan, and State Sponsored Retirement accounts.

Work is 100% remote with training and shifts in EST. The role emphasizes helping participants, financial advisors, and plan admins with information and requests via phone, email, or chat.