Remote Customer Care Specialist – Benefits & Plans

Ascensus; Dallas (TX); Hybrid; USD 53,726,000 - 55,104,000; Full time

Job summary

Ascensus is seeking a remote Call Center Representative to deliver customer service for account-based employee benefit plans. You will handle inquiries via phone, email, and chat, and assist with FSA, 529, Qualified Plan, and State Sponsored accounts.

The role emphasizes high-quality service, accuracy, and HIPAA compliance, with 9-5 EST training then 11:30am-8:00pm EST shifts after training. Prior call center experience is valued.

Qualifications

• High school diploma or GED required or equivalent experience.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel, and familiarity with claims processing systems.

Responsibilities

• Provide high quality customer service via phone, email or chat.
• Handle requests from participants, financial advisors, and plans administrators.
• Explain benefits and plan provisions, review claims and update contact information.
• Maintain confidentiality and HIPAA compliance.
• Support efficient administration of plans and department practices.

Skills

Excellent listening skills

Verbal & written communication

Customer service orientation

Education

High school diploma or GED

1+ years call center experience

Tools

Microsoft Office

Excel

Job description

Ascensus is seeking a remote Call Center Representative to deliver customer service for account-based employee benefit plans. You will handle inquiries via phone, email, and chat, and assist with FSA, 529, Qualified Plan, and State Sponsored accounts.

The role emphasizes high-quality service, accuracy, and HIPAA compliance, with 9-5 EST training then 11:30am-8:00pm EST shifts after training. Prior call center experience is valued.