Remote Call Center Specialist - Temporary

Ascensus; Phoenix (AZ); Remote; USD 22,000 - 31,000; Full time

Job summary

Ascensus is seeking a Remote Call Center Representative to deliver high-quality customer service for account-based employee benefit plans. You will handle inquiries from participants, financial advisors, and plan administrators via phone, email or chat, explain benefits, review claims, and update contacts in our systems.

Training for 4 weeks runs 10:00 am–6:30 pm EST. After training, you may work one of several Eastern Time shifts.

Qualifications

• High school diploma or GED or equivalent
• 1+ years call center or customer service preferred
• Proficiency with Microsoft Office and Excel; familiarity with claims processing
• Video interview assessment after applying to be completed within 7 days
• Computer proficiency required
• Excellent listening, verbal and written skills
• Detail oriented, flexible and self-motivated

Responsibilities

• Examine, review, process, calculate and pay claims based on plan information and docs
• Respond to participant inquiries by phone, email or chat in a timely manner
• Process financial and non-financial transactions accurately
• Demonstrate flexibility and team orientation
• Maintain HIPAA compliance and protect confidential data

Skills

Active listening

Verbal communication

Written communication

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Job description

Ascensus is seeking a Remote Call Center Representative to deliver high-quality customer service for account-based employee benefit plans. You will handle inquiries from participants, financial advisors, and plan administrators via phone, email or chat, explain benefits, review claims, and update contacts in our systems.

Training for 4 weeks runs 10:00 am–6:30 pm EST. After training, you may work one of several Eastern Time shifts.