Remote Call Center Associate — Flexible, Client-Focused Service

Ascensus; Washington (District of Columbia); Remote; USD 22,000 - 31,000; Full time

Job summary

Ascensus is hiring a Temporary Call Center Representative to deliver customer service for FSA, 529, and retirement plans. Training spans 4 weeks with EST hours, followed by shifts in the Eastern Time zone for a fully remote role.

Candidates will manage inquiries via phone, email, or chat, while ensuring accuracy and compliance. Required are a HS diploma, 1+ year call center experience, and proficiency in Microsoft Office and Excel.

Qualifications

• High school diploma or GED required; additional education a plus.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; basic claims processing knowledge.
• Ability to complete a video interview assessment after applying.

Responsibilities

• Handle inquiries via phone, email, and chat with high-quality service.
• Process account-based employee benefit plan requests and transactions.
• Explain benefits and plan provisions; review claims information.
• Maintain confidentiality and HIPAA compliance; protect sensitive data.

Skills

Excellent listening

Verbal communication

Written communication

Customer service

Education

High school diploma or GED

1+ years call center experience

Tools

Microsoft Office

Excel

Claims processing systems

Job description

Ascensus is hiring a Temporary Call Center Representative to deliver customer service for FSA, 529, and retirement plans. Training spans 4 weeks with EST hours, followed by shifts in the Eastern Time zone for a fully remote role.

Candidates will manage inquiries via phone, email, or chat, while ensuring accuracy and compliance. Required are a HS diploma, 1+ year call center experience, and proficiency in Microsoft Office and Excel.