Remote Call Center Champion, Customer Service Expert

Ascensus; Chicago (IL); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Ascensus is seeking a Call Center Representative to support client services for FSA, 529 Educational Savings, and retirement accounts. This fully remote role handles inquiries from participants, financial advisors, and plan administrators via phone, email, or chat.

Training lasts 4–6 weeks from 9:00 am to 5:30 pm EST, followed by a shift from 11:30 am to 8:00 pm EST. A high school diploma or GED and 1+ year of call center experience are required; proficiency in Microsoft Office and Excel is

Qualifications

• High school diploma or GED; additional education or experience may be considered.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel applications; claims processing or benefit card systems a plus.
• Video interview assessment required after applying; complete within 7 days of receiving the link.
• Ability to handle stressful situations; strong listening, verbal and written communication skills.

Responsibilities

• Examine, review, process, calculate and pay or administer payments on claims and plans.
• Respond to account owners and participant inquiries via phone, email or chat.
• Process financial and non-financial transactions accurately and timely.
• Demonstrate flexibility and team orientation across service center roles.
• Maintain HIPAA compliance and protect confidential data.

Skills

Customer service

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Job description

Ascensus is seeking a Call Center Representative to support client services for FSA, 529 Educational Savings, and retirement accounts. This fully remote role handles inquiries from participants, financial advisors, and plan administrators via phone, email, or chat.

Training lasts 4–6 weeks from 9:00 am to 5:30 pm EST, followed by a shift from 11:30 am to 8:00 pm EST. A high school diploma or GED and 1+ year of call center experience are required; proficiency in Microsoft Office and Excel is