Remote Call Center Specialist - Customer Impact & Support

Ascensus; Atlanta (GA); Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

Remote work

Job summary

Ascensus is seeking a motivated Call Center Representative for its remote service center teams that support Flexible Spending Accounts, 529 plans, and retirement accounts. You will handle participant, advisor, and plan administrator inquiries via phone, email or chat, delivering high-quality service and accurate information.

Essential duties include processing claims, managing account data, and ensuring HIPAA-compliant handling of sensitive information.

Qualifications

• High school diploma or GED, and further applicable education or equivalent experience.
• 1+ years of call center or customer service experience preferred
• Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.
• Ability to handle stressful situations regarding urgent customer needs. Advanced proficiency with Excel and database applications, including formatting and formulas.

Responsibilities

• Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner.
• Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner. Meet department and individual service levels and quality goals and support department business objectives. Proactively engage participants, anticipate their needs, offer assistance and solutions.
• Process financial and non-financial transactions timely and accurate.
• Demonstrate flexibility and team-orientation.
• Comply with plan document provisions, regulations, guidelines and company procedures. Maintain confidentiality and keep department, client and participant HIPAA compliant. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

Skills

Customer service

Communication skills

Team orientation

Attention to detail

Stress management

Education

High school diploma

Tools

Microsoft Office

Excel

Claims systems

Job description

Ascensus is seeking a motivated Call Center Representative for its remote service center teams that support Flexible Spending Accounts, 529 plans, and retirement accounts. You will handle participant, advisor, and plan administrator inquiries via phone, email or chat, delivering high-quality service and accurate information.

Essential duties include processing claims, managing account data, and ensuring HIPAA-compliant handling of sensitive information.