Remote Call Center Agent – Benefits & Accounts Support

Ascensus; Phoenix (AZ); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Ascensus is seeking a remote Call Center Representative to join our service center teams handling account-based employee benefit plans. You will provide high-quality customer service via phone, email, or chat and support claims processing for FSAs, 529 accounts, and retirement plans.

Training lasts 4–6 weeks from 9:00 am to 5:30 pm EST, after which the shift runs 11:30 am to 8:00 pm EST. Strong communication and computer skills are required.

Qualifications

• High school diploma or GED required or equivalent experience.
• 1+ years in call center or customer service preferred.
• Proficiency with Microsoft Office and Excel; claims processing or benefit card systems helpful.

Responsibilities

• Handle requests from participants, financial advisors, and plan administrators via phone, email, or chat.
• Explain benefits and plan provisions; review claims information.
• Update account owner contacts and ensure accurate documentation.
• Support efficient administration of plans and department practices.

Skills

Microsoft Office

Excel

Customer service

Phone etiquette

Education

High school diploma or GED

Tools

Claims processing systems

Job description

Ascensus is seeking a remote Call Center Representative to join our service center teams handling account-based employee benefit plans. You will provide high-quality customer service via phone, email, or chat and support claims processing for FSAs, 529 accounts, and retirement plans.

Training lasts 4–6 weeks from 9:00 am to 5:30 pm EST, after which the shift runs 11:30 am to 8:00 pm EST. Strong communication and computer skills are required.