Remote Benefits Support Specialist

ascensushr; United States; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Training provided

Remote work

Job summary

Ascensus is seeking a remote Call Center Representative to support account-based employee benefit plans. You will serve participants, advisors, and plan admins via phone, email or chat, delivering high-quality service and accurate information.

Required: 1+ year in call center or customer service, proficiency with Microsoft Office and Excel, strong listening and communication skills, and attention to detail. Training 9:00 am–5:30 pm EST; after training, shift 11:30 am–8:00 pm EST; 100% remote.

Qualifications

• High school diploma or GED or equivalent experience.
• 1+ years of call center or customer service experience preferred.
• Ability with Microsoft Office and Excel applications; claims processing or benefit card systems helpful.
• Excellent listening, verbal and written skills; detail oriented and self-motivated.

Responsibilities

• Handle requests from participants, financial advisors, and plan admins via phone, email or chat.
• Provide high quality service, explain benefits, review claims information and update contacts.
• Meet service levels and quality goals while protecting confidential information.
• Support efficient administration of accounts, plans and department practices.

Skills

Customer service

Multichannel support

Microsoft Office

Excel

Attention to detail

HIPAA compliance

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Claims processing systems

Job description

Ascensus is seeking a remote Call Center Representative to support account-based employee benefit plans. You will serve participants, advisors, and plan admins via phone, email or chat, delivering high-quality service and accurate information.

Required: 1+ year in call center or customer service, proficiency with Microsoft Office and Excel, strong listening and communication skills, and attention to detail. Training 9:00 am–5:30 pm EST; after training, shift 11:30 am–8:00 pm EST; 100% remote.