Remote Call Center Team Lead — Customer Care

Verizon; Boston (MA); A distancia; USD 73.000 - 126.000; Jornada completa

Descripción de la vacante

Verizon is seeking a Remote Customer Care Team Lead to guide a home-based team delivering outstanding service for devices, billing, and related issues. You will recruit, train, and mentor staff to resolve inquiries efficiently while modeling exceptional customer care.

Qualified applicants bring a Bachelor's degree (or 4+ years of experience) and 4+ years in a relevant role, with readiness to work evenings, weekends, and holidays.

Formación

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.

Responsabilidades

• Leading, motivating, and developing a customer care team to deliver outstanding service.
• Ensuring that resources are in place and trained so that customer issues are resolved quickly.
• Tracking and handling call volume for optimal efficiency.
• Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve.

Conocimientos

Team leadership

Customer service

Coaching and development

Call center experience

Educación

Bachelor's degree or equivalent experience

Descripción del empleo

Verizon is seeking a Remote Customer Care Team Lead to guide a home-based team delivering outstanding service for devices, billing, and related issues. You will recruit, train, and mentor staff to resolve inquiries efficiently while modeling exceptional customer care.

Qualified applicants bring a Bachelor's degree (or 4+ years of experience) and 4+ years in a relevant role, with readiness to work evenings, weekends, and holidays.