Remote Call Center Representative NJ

AppleOne; Newark (NJ); Remote; USD 21,000 - 26,000; Full time

Job summary

AppleOne Employment Services in New Jersey is seeking a remote Call Center Customer Service Representative to support callers with healthcare coverage, eligibility, and enrollment in a high-volume environment. Immediate Open Enrollment interviews, with training starting on 11/16, and a focus on customer-focused service.

Candidates must be a New Jersey resident, have 6 months of call center experience, and own a Windows-based computer meeting technical specs.

Qualifications

• Must have New Jersey residency.
• Six months of call center experience.
• High School Diploma or GED completed.
• Own Windows-based computer that meets technical specs.
• Ability to start training on 11/16.
• Must be able to work 8am–8pm, including Saturdays (and some Sundays).
• Flexible schedules preferred.

Responsibilities

• Answer and manage high-volume inbound calls about healthcare coverage, eligibility, and enrollment.
• Process applications, enrollment updates, demographic changes, and related requests.
• Enter, document, and track caller information in required systems.
• Follow privacy policies, call center procedures, and performance standards.
• Provide professional and helpful support during open enrollment.

Skills

Customer service

Call center experience

Remote work

Detail oriented

Education

High School Diploma or GED

Tools

Windows-based computer

Job description

Immediate interview for Remote Call Center positions, Start date is 11/16 for Open Enrollment! Interviews happening this weekend and Monday. We’re looking for a customer-focused Remote Call Center CSR to support callers with healthcare coverage, eligibility, and enrollment needs in a high-volume environment. This is a great opportunity for someone who is patient, detail-oriented, and enjoys helping people while skipping the commute. MUST HAVE A WINDOWS BASED COMPUTER OR LAPTOP AND BE A NEW JERSEY RESIDENT.

Job Responsibilities

• Answer and manage high-volume inbound calls related to healthcare coverage, eligibility, and enrollment.
• Process applications, enrollment updates, demographic changes, and related customer requests accurately.
• Enter, document, and track caller information in required systems.
• Follow privacy policies, call center procedures, compliance requirements, and performance standards.
• Provide professional and helpful support to callers during the open enrollment season.

Additional Requirements

• Must be a New Jersey Resident
• Must have 6 months of call center experience.
• High School Diploma or GED completed
• Must have your own Windows based computer that meets technical specs
• Must be able to start training on 11/16.
• Must be able to work a shift between 8am - 8pm including Saturdays (a couple of Sundays during the end of open enrollment)
• Seeking candidates with flexible schedules
• Must reside in New Jersey.
• 6 months to 1 year of call center experience.
• Must have your own Windows-based computer that meets technical requirements.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.