Remote Healthcare Enrollment CSR | Open Enrollment

AppleOne Employment Services; Newark (NJ); Remote; USD 21,000 - 26,000; Full time

Job summary

AppleOne Employment Services in New Jersey is seeking a remote Call Center Customer Service Representative to support callers with healthcare coverage, eligibility, and enrollment in a high-volume environment. Immediate Open Enrollment interviews, with training starting on 11/16, and a focus on customer-focused service.

Candidates must be a New Jersey resident, have 6 months of call center experience, and own a Windows-based computer meeting technical specs.

Qualifications

• Must have New Jersey residency.
• Six months of call center experience.
• High School Diploma or GED completed.
• Own Windows-based computer that meets technical specs.
• Ability to start training on 11/16.
• Must be able to work 8am–8pm, including Saturdays (and some Sundays).
• Flexible schedules preferred.

Responsibilities

• Answer and manage high-volume inbound calls about healthcare coverage, eligibility, and enrollment.
• Process applications, enrollment updates, demographic changes, and related requests.
• Enter, document, and track caller information in required systems.
• Follow privacy policies, call center procedures, and performance standards.
• Provide professional and helpful support during open enrollment.

Skills

Customer service

Call center experience

Remote work

Detail oriented

Education

High School Diploma or GED

Tools

Windows-based computer

Job description

AppleOne Employment Services in New Jersey is seeking a remote Call Center Customer Service Representative to support callers with healthcare coverage, eligibility, and enrollment in a high-volume environment. Immediate Open Enrollment interviews, with training starting on 11/16, and a focus on customer-focused service.

Candidates must be a New Jersey resident, have 6 months of call center experience, and own a Windows-based computer meeting technical specs.