Remote Bilingual CSR (TX)

AppleOne Employment Services; El Paso (TX); Remote; USD 21,000 - 28,000; Full time

Job summary

AppleOne Employment Services is seeking a Remote Bilingual CSR to support inquiries from customers, providers, and stakeholders. The role runs as a contract assignment through May 2027 and starts on November 24, 2026.

This position is remote for Texas residents, with structured training and nesting periods. The CSR will handle inquiries via phone, IVR, and written channels, provide accurate information on eligibility, enrollment, and program requirements, and collaborate with internal teams to

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of relevant professional experience.
• Fluent in English and Spanish.
• Strong customer service and problem-solving skills.
• Ability to work independently in a remote environment.
• Ability to interpret and analyze information from multiple systems.
• Must pass required language fluency assessment.
• Clear criminal background check required prior to training start.

Responsibilities

• Respond to inbound and outbound customer, provider, and stakeholder inquiries via phone, IVR, written correspondence, and system workflows.
• Provide accurate information regarding eligibility, enrollment, services, and program requirements.
• Investigate and resolve complex or escalated customer issues across multiple service channels.
• Research case histories, analyze data from multiple systems, and report findings when necessary.
• Process enrollment, disenrollment, and other program-related transactions while meeting quality and compliance standards.
• Interpret customer, provider, beneficiary, and system information to support issue resolution.
• Maintain knowledge of programs, policies, procedures, and contract requirements.
• Serve as a support resource for internal teams and external partners.
• Assist with operational functions including contact center activities, research, forms processing, and other support tasks.
• Identify trends, risks, and operational concerns and escalated appropriately.
• Recommend process improvements to enhance efficiency, accuracy, and compliance.
• Support training, audits, special projects, and knowledge-sharing initiatives.
• Meet established productivity, performance, and quality standards.
• Maintain confidentiality of customer and program information.

Skills

Bilingual English/Spanish

Customer service

Problem solving

Data interpretation

Enrollment administration

Case management

Time management

Attention to detail

Multitasking

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Role: Remote Bilingual CSR

Pay: $17.46/hour (Spanish Bilingual)

Assignment: Contract Assignment (until May 2027, subject to Client needs)

Start: November 24, 2026

Location: Remote / Work from Home (Texas residents only)

Schedule:

• Training: Monday - Friday, 7:00 AM - 3:30 PM CST
• Training Duration: 4 weeks, followed by 2-3 weeks of nesting
• Hours of Operation: Monday - Friday, 7:00 AM - 6:00 PM CST
• 100% attendance required during training and nesting periods
• No time off permitted during training

What you'll do:

• Respond to inbound and outbound customer, provider, and stakeholder inquiries via phone, IVR, written correspondence, and system workflows.
• Provide accurate information regarding eligibility, enrollment, services, and program requirements.
• Investigate and resolve complex or escalated customer issues across multiple service channels.
• Research case histories, analyze data from multiple systems, and report findings when necessary.
• Process enrollment, disenrollment, and other program-related transactions while meeting quality and compliance standards.
• Interpret customer, provider, beneficiary, and system information to support issue resolution.
• Maintain knowledge of programs, policies, procedures, and contract requirements.
• Serve as a support resource for internal teams and external partners.
• Assist with operational functions including contact center activities, research, forms processing, and other support tasks.
• Identify trends, risks, and operational concerns and escalated appropriately.
• Recommend process improvements to enhance efficiency, accuracy, and compliance.
• Support training, audits, special projects, and knowledge-sharing initiatives.
• Meet established productivity, performance, and quality standards.
• Maintain confidentiality of customer and program information.

What you'll need:

• High School Diploma or GED required.
• Minimum of 1 year of relevant professional experience.
• Fluent in English and Spanish
• Strong customer service and problem-solving skills.
• Ability to work independently in a remote environment.
• Ability to interpret and analyze information from multiple systems.
• Must pass required language fluency assessment.
• Clear criminal background check required prior to training start.

Skills:

• Bilingual communication skills
• Customer service
• Problem resolution
• Data interpretation and research
• Enrollment and program administration
• Case management support
• Time management
• Attention to detail
• Multitasking
• Microsoft Office and computer proficiency
• Process improvement
• Team collaboration

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.