Remote Customer Service

AppleOne; Dallas (TX); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Remote work

Company equipment provided

3 weeks training + 1 nesting week

Job summary

AppleOne Employment Services is seeking a Pharmacy Customer Service Representative for a remote, direct-hire role. You will support members, pharmacies, and healthcare providers with prescription benefits, billing, eligibility, claims, authorizations, and medication delivery questions in a high-volume inbound call center.

This position offers structured training, company-provided equipment, and a supportive team focused on clear communication and problem-solving.

Qualifications

• Experience in inbound customer service for healthcare/pharmacy is required.
• Strong verbal communication and active listening skills.
• Must be able to work in a fast-paced, high-volume call center.
• Comfortable using computers and learning multiple systems.
• Basic Microsoft Word and Excel skills required.
• Must be at least 18 years of age.

Responsibilities

• Handle inbound calls from members, pharmacies, and providers.
• Assist with prescription benefits, billing, eligibility, and delivery questions.
• Research and resolve issues across multiple systems and resources.
• Accurately document interactions and follow up as needed.
• Use active listening to identify needs and support first-call resolution.
• Meet quality, productivity, attendance, and customer experience targets.

Skills

Customer service

Verbal communication

Active listening

Problem solving

Microsoft Word

Microsoft Excel

Fast-paced environment

18+ years old

Education

High School Diploma / GED

Job description

Job Summary

We are seeking a Pharmacy Customer Service Representative for a remote, direct hire customer support opportunity. This role is ideal for a customer-focused professional who enjoys helping members, pharmacies, and healthcare providers navigate prescription benefits, pharmacy services, billing, eligibility, claims, authorizations, and medication delivery questions.

This is a high-volume inbound call center position with structured training, company-provided equipment, and a supportive service environment. You will join a team focused on clear communication, accurate problem solving, and positive customer experiences. The role offers a strong path for candidates looking to build experience in pharmacy customer service, healthcare support, and remote call center operations.

Key Responsibilities

• Handle inbound customer service calls from members, pharmacies, and healthcare providers.
• Assist callers with prescription benefits, pharmacy services, billing, payments, eligibility, claims, authorizations, and medication delivery questions.
• Research and resolve customer issues using multiple computer systems and internal resources.
• Accurately document customer interactions and follow up as needed.
• Use active listening and probing questions to identify needs and support first-call resolution.
• Meet quality, productivity, attendance, and customer experience expectations in a fast-paced call center environment.

Compensation and Benefits

• Pay rate: $15 per hour.
• Job type: Direct hire.
• Work environment: Remote.
• Schedule: Monday through Sunday, with shifts scheduled between 6:00 AM and 10:00 PM Central Time.
• Weekend hours: 6:00 AM to 9:00 PM Central Time.
• Shift length: 8.5 hours, including a 30-minute unpaid lunch.
• Training: 3 weeks of training plus 1 week of nesting.
• Equipment: Company-provided equipment.
• Start date: November 30th
• Home internet requirement: Hardwired Ethernet connection is required. WiFi is not accepted.

Required Qualifications and Skills

• Support inbound customer service calls related to pharmacy benefits, claims, billing, eligibility, and medication delivery.
• Research customer issues across multiple systems and provide accurate, timely resolutions.
• Document calls accurately and support first-call resolution.
• Maintain performance expectations for quality, productivity, attendance, and customer service.
• Must be at least 18 years of age.
• High School Diploma, GED, or equivalent required.
• Minimum 1 year of customer service experience required.
• Comfortable using computers and learning multiple systems.
• Basic Microsoft Word and Excel skills required.
• Strong verbal communication, active listening, and problem-solving skills.
• Ability to work in a fast-paced, high-volume inbound call center environment.
• Must have flexible availability to work evenings, weekends, holidays, and occasional overtime.
• Must have a private, dedicated, distraction-free remote workspace with a lockable door or private space.
• Must have a hardwired Ethernet internet connection with minimum speeds of 50 Mbps download and 10 Mbps upload.
• 5G, hotspots, and satellite internet are not supported.
• Must remain on camera during working hours.
• Must be able to complete an online assessment, recruiter screening, ID verification, background check, and 4-panel drug test. Marijuana or THC is not included.

Preferred Qualifications

• Previous call center experience is preferred.
• Pharmacy, healthcare, insurance, benefits, claims, or medical customer service experience is a plus.
• Experience supporting customers in a remote call center environment is helpful.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.