REMOTE CSR (TEXAS ONLY)

AppleOne; Houston (TX); À distance; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Equipment Provided

Direct Hire

Remote Work

Résumé du poste

AppleOne Employment Services invites applications for a Work From Home Customer Service Representative. This full-time remote position includes equipment provided and direct hire status, with pay of $15.00 per hour.

You will handle inbound calls about prescription benefits, billing, and eligibility from home, using multiple systems. Candidates must have at least 1 year of customer service experience, be 18+, and ready to work a schedule that includes weekends.

Qualifications

• Minimum of 1 year of customer service experience.
• Strong communication and problem-solving skills.
• Comfortable using computers and learning new systems.
• Basic Microsoft Word and Excel skills required.

Responsabilités

• Answer inbound customer service calls from customers, pharmacies, and healthcare providers.
• Assist with questions related to prescription benefits, home delivery medications, billing and payments, eligibility and coverage, claims and authorizations, and medication deliveries.
• Research and resolve customer issues using multiple computer systems and applications.
• Listen actively, ask probing questions, and build positive customer relationships.
• Accurately document customer interactions and case details.
• Make follow-up calls as needed to resolve customer concerns.
• Deliver a positive customer experience during every interaction.
• Work toward achieving first-call resolution whenever possible.

Connaissances

Customer service experience

Communication skills

Problem solving

Formation

High School Diploma / GED

Outils

Microsoft Word

Microsoft Excel

Description du poste

Work From Home Customer Service Representative $15.00/Hour | Direct Hire | Equipment Provided

Looking for a stable, full-time remote opportunity where you can make a difference in people's lives? Join a team dedicated to helping customers navigate their healthcare and prescription benefits while building a rewarding customer service career from the comfort of your home.

Why You'll Love This Opportunity

• 100% Remote – Work from Home
• Equipment Provided
• Direct Hire Position
• Competitive Pay at $15.00/Hour
• Opportunity to Support Customers with Important Healthcare Needs

Role: Customer Service Representative

Pay: $15.00/hour (No Bonus)

Assignment: Direct Hire

Location: Remote / Work From Home (Equipment Provided)

Schedule

• Must be available to be assigned a shift within the hours below at the time of hire.
• Monday - Friday: 6:00 AM to 10:00 PM CST
• Saturday - Sunday: 6:00 AM to 9:00 PM CST
• Must be available to work at least one weekend day.
• Answer inbound customer service calls from customers, pharmacies, and healthcare providers.
• Assist with questions related to prescription benefits, home delivery medications, billing and payments, eligibility and coverage, claims and authorizations, and medication deliveries.
• Research and resolve customer issues using multiple computer systems and applications.
• Listen actively, ask probing questions, and build positive customer relationships.
• Accurately document customer interactions and case details.
• Make follow-up calls as needed to resolve customer concerns.
• Deliver a positive customer experience during every interaction.
• Work toward achieving first-call resolution whenever possible.
• Meet established quality, productivity, attendance, and performance expectations.
• Handle pharmacy-related calls regarding home delivery, benefits eligibility, prescription costs, and healthcare coverage.

Requirements

• Must be at least 18 years old.
• High School Diploma, GED, or equivalent required.
• Minimum of 1 year of customer service experience.
• Comfortable using computers and learning new systems.
• Basic Microsoft Word and Excel skills.
• Strong communication, customer service, and problem-solving skills.
• Ability to work in a fast-paced environment.
• Ability to attend all required training sessions.
• Must be available to work assigned schedules, including weekends, evenings, holidays, and occasional overtime.
• Equipment will be provided.
• Must successfully pass a background check and drug screen (no marijuana).

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.