Remote Call Center Rep in NJ

AppleOne Employment Services; Trenton (NJ); Remote; USD 25,000 - 26,000; Full time

Job summary

AppleOne Employment Services is seeking Remote Call Center Representatives for a contract Open Enrollment project supporting Marketplace inquiries. This customer support role is ideal for candidates who enjoy helping people, explaining information clearly, and delivering accurate service in a structured call center environment.

You will assist individuals, families, and authorized representatives with questions, applications, eligibility, enrollment guidance, updates, and other Marketplace

Qualifications

• 1 to 2 years of customer service or call center experience preferred.
• Strong verbal communication and ability to explain information clearly.
• Comfortable working in a structured remote call center environment.
• Ability to navigate computer systems and document call details accurately.

Responsibilities

• Answer inbound calls following policies and privacy standards.
• Assist with applications, eligibility questions, enrollment support, and updates.
• Document inquiries and outcomes in required systems.
• Process life event changes and enrollment period requests.
• Coordinate materials and translation services when needed.
• Escalate complex calls and participate in training sessions.

Skills

Customer service

Verbal communication

Active listening

Attention to detail

Remote work

Job description

Job Summary

We are seeking Remote Call Center Reps for a contract Open Enrollment project supporting consumers with health care Marketplace inquiries. This customer support opportunity is ideal for candidates who enjoy helping people, explaining information clearly, and delivering accurate service in a structured call center environment. In this role, you will assist individuals, families, prospective enrollees, and authorized representatives with general questions, application support, eligibility information, enrollment guidance, updates, and other Marketplace-related needs. This position offers remote flexibility, paid training, clear procedures, supportive leadership, and the opportunity to contribute to an important public service program. Candidates can expect a team-focused environment where accuracy, professionalism, empathy, and reliability are valued.

Key Responsibilities

• Answer inbound calls from consumers, prospective enrollees, the general public, and authorized representatives while following established policies and privacy standards.
• Assist callers with health care coverage applications, household information, income details, eligibility determinations, and plan enrollment questions.
• Document inquiries, updates, case notes, and service outcomes accurately in required systems.
• Process life event changes, demographic updates, disenrollment requests, and special enrollment period requests.
• Facilitate requests for materials by mail, email, or download, and coordinate translation services when needed.
• Escalate complex calls or issues to designated staff and participate in required meetings and training sessions.

Compensation and Benefits

• Pay rate: $18 per hour.
• Bilingual Spanish pay rate: $19 per hour.
• Job type: Contract/temporary.
• Work arrangement: Remote.
• Project schedule: Open Enrollment project, Stating in November 2026.
• Location: Trenton, NJ.

Required Qualifications and Skills

• Support Marketplace consumers by answering inbound calls and providing accurate information.
• Assist with applications, eligibility questions, enrollment support, and account updates.
• Document call details and case activity clearly and accurately in required systems.
• Follow established procedures, privacy standards, and escalation guidelines.
• 1 to 2 years of customer service, call center, client support, or related experience preferred.
• Strong verbal communication skills with the ability to explain information clearly and professionally.
• Comfortable working in a structured remote call center environment.
• Ability to navigate computer systems, enter data accurately, and manage call documentation.
• Strong attention to detail, active listening skills, and a patient, service-focused approach.
• Ability to follow procedures, protect confidential information, and meet quality expectations.

Preferred Qualifications

• Bilingual Spanish skills are preferred.
• Previous experience supporting health care, public sector, benefits, insurance, or enrollment programs is a plus.
• Experience handling high-volume inbound calls in a remote environment is helpful.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.