Remote NJ Healthcare Open Enrollment CSR

AppleOne Employment Services; South Orange (NJ); Remote; USD 25,000 - 26,000; Full time

Job summary

AppleOne Employment Services seeks a Remote Call Center CSR to support healthcare insurance open enrollment from home, open only to residents of New Jersey. The role suits candidates with 6 months to 1 year of call center experience who enjoy helping people, answering questions, and delivering accurate customer support in a high-volume environment.

Candidates must reside in New Jersey and will train on program information, systems, call flows, and compliance.

Qualifications

• 6 months to 1 year of call center experience.
• Reside in New Jersey to qualify for this role.
• Own Windows-based computer and meet technical requirements.

Responsibilities

• Answer and manage high-volume inbound customer service calls related to healthcare coverage, eligibility, and enrollment.
• Process applications, enrollment updates, demographic changes, and related customer requests accurately.
• Enter, document, and track caller information in required systems with strong attention to detail.
• Follow privacy policies, call center procedures, compliance requirements, and performance standards.
• Provide professional, patient, and helpful support to callers during the open enrollment season.
• Work successfully in a structured remote call center environment from a New Jersey location.

Skills

Customer service

Communication

Job description

AppleOne Employment Services seeks a Remote Call Center CSR to support healthcare insurance open enrollment from home, open only to residents of New Jersey. The role suits candidates with 6 months to 1 year of call center experience who enjoy helping people, answering questions, and delivering accurate customer support in a high-volume environment.

Candidates must reside in New Jersey and will train on program information, systems, call flows, and compliance.