Call Center CSR - New Jersey

AppleOne; South Orange (NJ); Remote; USD 25,000 - 26,000; Full time

Job summary

AppleOne Employment Services seeks a Remote Call Center CSR to support healthcare insurance open enrollment from home, open only to residents of New Jersey. The role suits candidates with 6 months to 1 year of call center experience who enjoy helping people, answering questions, and delivering accurate customer support in a high-volume environment.

Candidates must reside in New Jersey and will train on program information, systems, call flows, and compliance.

Qualifications

• 6 months to 1 year of call center experience.
• Reside in New Jersey to qualify for this role.
• Own Windows-based computer and meet technical requirements.

Responsibilities

• Answer and manage high-volume inbound customer service calls related to healthcare coverage, eligibility, and enrollment.
• Process applications, enrollment updates, demographic changes, and related customer requests accurately.
• Enter, document, and track caller information in required systems with strong attention to detail.
• Follow privacy policies, call center procedures, compliance requirements, and performance standards.
• Provide professional, patient, and helpful support to callers during the open enrollment season.
• Work successfully in a structured remote call center environment from a New Jersey location.

Skills

Customer service

Communication

Job description

Job Summary

Remote Call Center CSR - New Jersey opportunities are available for customer-focused candidates who reside in New Jersey and are ready to support healthcare insurance open enrollment from home. This contract/temporary work-from-home role is a strong fit for professionals with 6 months to 1 year of call center experience who enjoy helping people, answering questions, and providing accurate support in a high-volume customer service environment. Candidates must reside in New Jersey to qualify for this role. This role offers the convenience of working remotely from a New Jersey location, helping you save time and commuting costs while performing meaningful work that assists callers with healthcare coverage, eligibility, and enrollment needs. Candidates will receive training on program information, systems, call flows, compliance expectations, and customer service procedures. The environment is structured, fast-paced, team-oriented, and supported by leadership focused on accuracy, professionalism, and positive caller experiences.

Key Responsibilities

• Answer and manage high-volume inbound customer service calls related to healthcare coverage, eligibility, and enrollment.
• Process applications, enrollment updates, demographic changes, and related customer requests accurately.
• Enter, document, and track caller information in required systems with strong attention to detail.
• Follow privacy policies, call center procedures, compliance requirements, and performance standards.
• Provide professional, patient, and helpful support to callers during the open enrollment season.
• Work successfully in a structured remote call center environment from a New Jersey location.

Compensation and Benefits

• Compensation: $18.00 to $19.00 per hour.
• Job type: Contract/Temporary.
• Work arrangement: Remote work from home for candidates located in New Jersey.
• Candidates must have their own Windows-based computer and meet technical requirements.
• Remote role helps reduce commute time, gas expenses, and travel costs.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.