WFH CSR II- $18.00 Hourly (NJ ONLY)

AppleOne; Newark (NJ); Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid training provided

100% remote work

Camera-on remote training

Job summary

AppleOne Employment Services seeks a Customer Support Representative II for a remote contract role supporting healthcare enrollment for New Jersey residents. You will assist customers by phone and email, process applications, and maintain accurate records from a home office.

Candidates must reside in New Jersey and have the necessary home-office equipment. Training is remote with camera-on participation, and pay is hourly with separate rates for English-only and bilingual candidates.

Qualifications

• 1–2 years of customer service, call center, or administrative support experience preferred.
• Strong communication and data-entry skills.
• Ability to handle inquiries accurately while maintaining professionalism.

Responsibilities

• Assist customers via inbound/outbound calls, email, or other contact center channels.
• Provide information and guidance on healthcare enrollment services.
• Process applications, documents, and account updates accurately.

Skills

Customer service

Communication

Data entry

Attention to detail

Remote work

Problem solving

Organization

Job description

We are seeking a Customer Support Representative II for a remote contract opportunity supporting healthcare enrollment services for New Jersey residents. This work-from-home call center role is ideal for a customer-focused professional who enjoys helping people, solving problems, and providing accurate information during important healthcare enrollment periods. Candidates must reside and work in New Jersey and must have the required home office equipment to participate in training and perform daily job duties successfully.

Key Responsibilities

• Assist customers through inbound and outbound phone, email, or other contact center communications.
• Provide clear information and guidance related to healthcare enrollment services.
• Process customer applications, supporting documents, and account updates accurately.
• Enter, review, and maintain customer information in internal systems.
• Resolve customer inquiries, application questions, and account issues in a professional manner.
• Meet quality, attendance, productivity, and customer service standards in a remote call center environment.

Compensation and Benefits

• Pay Rate: $17.00 per hour for English-only candidates.
• Pay Rate: $18.00 per hour for bilingual English and Spanish candidates.
• Job Type: Contract/Temporary.
• Work Arrangement: 100% remote work from home.
• Location Requirement: Must reside and work in New Jersey.
• Paid training provided.
• Training is fully remote and requires attendance with camera on throughout training and nesting.

Required Qualifications and Skills

• Support New Jersey residents with healthcare enrollment questions and service needs.
• Handle inbound and outbound customer communications in a remote contact center environment.
• Process applications, documentation, data entry, and account updates.
• Resolve customer inquiries while maintaining accuracy, professionalism, and service quality.
• 1 to 2 years of customer service, call center, administrative support, or related experience preferred for this level.
• Must reside and work in New Jersey.
• Must provide your own computer, second monitor, web camera, and headset.
• Strong communication skills with the ability to explain information clearly and professionally.
• Accurate data entry skills and attention to detail.
• Ability to follow procedures, meet performance standards, and protect confidential customer information.
• Comfortable working remotely and participating in virtual training with camera on.
• Dependable attendance, strong organization, and a customer-first mindset.

Preferred Qualifications

• Bilingual English and Spanish communication skills.
• Previous healthcare, benefits enrollment, insurance, public service, or high-volume call center experience.
• Experience processing applications, reviewing documents, or updating customer records in database systems.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.