Remote Call Center Specialist: Accounts & Service

Ascensus; United States; Remote; USD 25,000 - 28,000; Full time

Job summary

Ascensus is seeking a customer-focused Call Center Representative for 100% remote work across the US. You will handle calls, emails, and chat for various employee benefit plans, delivering high-quality service and accurate information.

The role includes training from 9:00 am to 5:30 pm EST for the first 4–6 weeks, followed by a shift from 11:30 am to 8:00 pm EST. A strong ability to use Excel and claims systems is preferred.

Qualifications

• High school diploma or GED with additional education or experience.
• 1+ years in call center or customer service preferred.
• Proficiency with Microsoft Office and Excel; claims processing or benefit card systems a plus.
• Video interview assessment after applying, to be completed within 7 days.

Responsibilities

• Provide customer service and processing for account-based employee benefit plans.
• Handle requests from participants, financial advisors, and plan administrators via phone, email or chat.
• Explain benefits and plan provisions, review claims information, and update contacts.
• Maintain HIPAA compliance and protect confidential data.

Skills

Communication skills

Active listening

Verbal communication

Written communication

Microsoft Office

Excel proficiency

Calm under pressure

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Job description

Ascensus is seeking a customer-focused Call Center Representative for 100% remote work across the US. You will handle calls, emails, and chat for various employee benefit plans, delivering high-quality service and accurate information.

The role includes training from 9:00 am to 5:30 pm EST for the first 4–6 weeks, followed by a shift from 11:30 am to 8:00 pm EST. A strong ability to use Excel and claims systems is preferred.