Remote Call Center Leader - Customer Service Excellence

Verizon; Newark (NJ); A distancia; USD 73.000 - 126.000; Jornada completa

Descripción de la vacante

Verizon is seeking a remote Customer Care Team Lead to manage a call center team delivering outstanding service on devices, billing, and related issues. This role emphasizes leadership, coaching, and efficient issue resolution from home with occasional trainings.

You will supervise staffing, monitor call volumes, and ensure adherence to policies while fostering a high-quality customer experience. Minimum 4 years’ relevant experience and a Bachelor’s degree are expected.

Formación

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• You must live within 75 miles of the current reporting location. We reserve the right to request your attendance at the office location for team huddles, meetings, etc.

Responsabilidades

• Leading, motivating, and developing a customer care team to deliver outstanding service.
• Ensuring that resources are in place and trained so that customer issues are resolved quickly.
• Tracking and handling call volume for optimal efficiency.
• Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve.
• Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment.

Conocimientos

Team leadership

Customer service

Communication skills

Time management

Educación

Bachelor's degree

Descripción del empleo

Verizon is seeking a remote Customer Care Team Lead to manage a call center team delivering outstanding service on devices, billing, and related issues. This role emphasizes leadership, coaching, and efficient issue resolution from home with occasional trainings.

You will supervise staffing, monitor call volumes, and ensure adherence to policies while fostering a high-quality customer experience. Minimum 4 years’ relevant experience and a Bachelor’s degree are expected.