Remote Call Center Team Lead, Customer Care

Verizon

New City (NY)

Remote

USD 73,000 - 126,000

Full time

6 days ago

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Benefits offered by this job

Remote work

40-hour work week

Training opportunities

Job summary

Verizon is seeking a remote Customer Care Team Lead to manage a home-based team responsible for delivering exceptional service related to devices, billing, and other inquiries. You will lead, mentor, and develop the team while ensuring resources are ready to resolve issues quickly and maintain high service quality.

The role requires a Bachelor's degree or 4+ years of work experience, plus 4+ years of relevant experience.

Qualifications

Bachelor's degree or four or more years of work experience.
Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
Willingness to work evenings, weekends, and holidays.
Your home office must be located within 75 miles from one of the following locations: Scranton, PA and/or Philadelphia, PA.

Responsibilities

Leading, motivating, and developing a customer care team to deliver outstanding service.
Ensuring that resources are in place and trained so that customer issues are resolved quickly.
Tracking and handling call volume for optimal efficiency.
Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve.
Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment.