Remote Call Center Associate - Temporary

Ascensus; Newark (NJ); Remote; USD 26,000 - 29,000; Full time

Job summary

Ascensus is seeking a Temporary Call Center Representative to deliver customer service for employee benefit plans. The role is fully remote with training sessions during the first four weeks and multiple EST shifts available after training.

Position requires a high school diploma or GED and 1+ years of call center or customer service experience. You will use phone, email, or chat to assist participants, advisors, and administrators, while maintaining accuracy and HIPAA compliance.

Qualifications

• High school diploma or GED or equivalent experience.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; familiarity with claims processing or benefit card systems.
• Must complete a video interview assessment after applying within 7 days.
• Strong listening, verbal and written skills; detail oriented and self-motivated.

Responsibilities

• Handle customer service and processing for account-based employee benefit plans (FSA, 529, retirement, state programs).
• Provide high quality service via phone, email or chat; explain benefits and plan provisions; review claims information and update contacts.
• Move between service center roles as needed to support business and volume; participate in training before transitions.
• Examine, review, process, calculate and pay or administer payments per plan information in a timely manner.
• Maintain confidentiality and HIPAA compliance; protect sensitive data.

Skills

Microsoft Office

Excel

Customer service

Communication

Computer proficiency

Education

High school diploma or GED

Tools

Claims processing systems

Benefit card systems

Job description

Ascensus is seeking a Temporary Call Center Representative to deliver customer service for employee benefit plans. The role is fully remote with training sessions during the first four weeks and multiple EST shifts available after training.

Position requires a high school diploma or GED and 1+ years of call center or customer service experience. You will use phone, email, or chat to assist participants, advisors, and administrators, while maintaining accuracy and HIPAA compliance.