Remote Call Center Specialist – Customer Care & Benefits

Ascensus; Austin (TX); Hybride; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Remote work

Résumé du poste

Ascensus is hiring a remote Call Center Representative to support account-based employee benefit plans via phone, email, and chat. Training runs 9:00 am–5:30 pm EST for 4–6 weeks, followed by a 11:30 am–8:00 pm EST shift.

You will assist participants, advisors, and plan administrators with timely, accurate service while upholding HIPAA and confidentiality. The role emphasizes effective communication, accuracy, and the ability to work in a team-centered environment, with emphasis on customer

Qualifications

• High school diploma or GED (or equivalent).
• 1+ years of call center or customer service experience preferred.
• Proficient with Microsoft Office and Excel; claims processing or benefit card systems helpful.
• Must complete a video interview assessment after applying within 7 days.
• Strong ability to handle stressful situations and use Excel/database tools.

Responsabilités

• Provide customer service and processing for account-based employee benefit plans via phone, email, or chat.
• Handle requests from participants, financial advisors, and plan administrators with accuracy and courtesy.
• Explain benefits and plan provisions; review claims information; update account owner contacts.
• Maintain HIPAA compliance and protect confidential data while delivering high-quality service.

Connaissances

Customer service

Phone support

Excel

Attention to detail

Formation

High school diploma or GED

Outils

Office Suite

Description du poste

Ascensus is hiring a remote Call Center Representative to support account-based employee benefit plans via phone, email, and chat. Training runs 9:00 am–5:30 pm EST for 4–6 weeks, followed by a 11:30 am–8:00 pm EST shift.

You will assist participants, advisors, and plan administrators with timely, accurate service while upholding HIPAA and confidentiality. The role emphasizes effective communication, accuracy, and the ability to work in a team-centered environment, with emphasis on customer