Remote Business Intake & Data Liaison

Husch Blackwell LLP; Clayton (MO); A distancia; USD 60.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and dental coverage

Life insurance

Short-term and long-term disability

FSA for medical and dependent care

Employee Assistance Program

Paid Time Off

Paid holidays

Retirement plan

Descripción de la vacante

Husch Blackwell LLP is seeking a Business Intake Liaison to manage the intake process for new work, ensuring data accuracy and cross-functional collaboration. The role may be filled remotely or at firm locations, with emphasis on client service and efficient information flow.

The position requires 3–5 years in a legal or customer service environment, strong MS Office skills, and excellent communication. This role supports multiple offices and data integrity across the intake process.

Formación

• High School Diploma or GED required; 2-year degree preferred.
• 3-5 years’ relevant experience in a legal or customer service environment is required.
• Proficiency in Microsoft Office applications, Excel, Outlook, Word, PowerPoint, Microsoft Teams, and EMS required.
• Excellent client and customer service skills.
• Ability to assess the accuracy of data associated with matters and make sound judgments and decisions.
• Knowledge of legal terminology and processes required.
• Excellent written and oral communication skills.
• Excellent time management skills.
• Excellent research, interpersonal, and organizational skills.
• Ability to work under pressure in a fast-paced environment.

Responsabilidades

• Ownership of attorney requests for business to be opened in the firm systems.
• Attain the defined intake information via direct attorney interview or intake form to move a matter to Open for Time.
• Attain defined secondary information to move a matter to Open for Billing.
• Evaluate all data provided by other functional areas for accuracy before updating firm systems.
• Research and resolve reports of inaccurate data through completion.
• Ownership of issues in downstream areas due to incorrect data; resolve issues to completion.
• Manage the business intake process, including tracking and following up on items until resolved.
• Maintain accurate and up-to-date business records in the firm’s database.
• Provide excellent customer service to clients and potential clients.
• Keep abreast of cross-functional areas and build relationships to strengthen intake experience.
• Other duties as assigned.

Conocimientos

Customer service

Data accuracy

Communication

Time management

Decision making

Legal terminology

Educación

High School Diploma or GED

2-year degree preferred

Herramientas

Microsoft Office Suite

EMS

Microsoft Teams

Outlook

Word

PowerPoint

Descripción del empleo

Husch Blackwell LLP is seeking a Business Intake Liaison to manage the intake process for new work, ensuring data accuracy and cross-functional collaboration. The role may be filled remotely or at firm locations, with emphasis on client service and efficient information flow.

The position requires 3–5 years in a legal or customer service environment, strong MS Office skills, and excellent communication. This role supports multiple offices and data integrity across the intake process.