Remote Business Intake Specialist

Husch Blackwell LLP; Phoenix (AZ); Remote; USD 60,000 - 100,000; Full time

Job summary

Husch Blackwell LLP seeks a Business Intake Liaison to manage the intake process for new work, gathering information from attorneys or clients and ensuring data accuracy before entry into firm systems. The role emphasizes cross‑functional collaboration and superior client service.

The position may be filled remotely or at any firm location, with focus on efficient, accurate onboarding and ongoing data integrity across departments.

Qualifications

• High School Diploma or GED required; 2-year degree preferred.
• 3‑5 years’ relevant experience in a legal or customer service environment is required, preferably in a professional services environment.
• Proficiency in Microsoft Office applications, Excel, Outlook, Word, PowerPoint, Microsoft Teams, and EMS required.
• Excellent client and customer service skills.
• Ability to assess the accuracy of data associated with matters and make sound judgments and decisions.
• Knowledge of legal terminology and processes required.
• Excellent written and oral communication skills.
• Excellent time management skills.
• Excellent research, interpersonal, and organizational skills.
• Ability to work under pressure in a fast‑paced environment.

Responsibilities

• Ownership of attorney requests for business to be opened in the firm systems.
• Attain intake information via direct attorney interview or completed intake form to move a matter to Open for Time status.
• Attain secondary information to move a matter to Open for Billing status.
• Evaluate data provided by other functions for accuracy before updating firm systems.
• Research and resolve any reports of inaccurate data through completion.
• Manage the intake process and follow up on outstanding items until resolved.
• Maintain up-to-date business records in the firm’s database.
• Provide excellent customer service to clients and potential clients.
• Build relationships with cross‑functional areas to strengthen the intake experience.

Skills

Client service

Data accuracy

Legal terminology

Communication skills

Time management

Education

High school diploma

2-year degree preferred

Tools

Microsoft Office

Excel

Outlook

Word

PowerPoint

Microsoft Teams

EMS

Job description

Husch Blackwell LLP seeks a Business Intake Liaison to manage the intake process for new work, gathering information from attorneys or clients and ensuring data accuracy before entry into firm systems. The role emphasizes cross‑functional collaboration and superior client service.

The position may be filled remotely or at any firm location, with focus on efficient, accurate onboarding and ongoing data integrity across departments.