Remote Borrower Services & Account Resolution Specialist

CoverPoint Partners; Schaumburg (IL); On-site; USD 42,000 - 44,000; Full time

Job summary

IonTuition's Administration team is seeking an Administration Associate to manage borrower correspondence and account maintenance while ensuring compliance with company policies, regulatory requirements, and service level expectations. This role serves as a key contact for borrowers, credit bureaus, attorneys, and third parties, handling disputes, name changes, and POA documentation.

The ideal candidate is detail-oriented, customer-focused, and able to balance priorities in a confidential,

Qualifications

• Strong understanding of consumer account servicing practices and regulatory requirements.
• Knowledge of FCRA, bankruptcy procedures, and consumer finance regulations preferred.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain a quiet, distraction-free work from home environment.
• Occasional local travel to in-person meetings.

Responsibilities

• Respond to borrower inquiries regarding account status and servicing matters.
• Prepare and send correspondence related to account verification and updates.
• Research and resolve borrower concerns in a timely and professional manner.
• Maintain accurate records of borrower communications and account actions.
• Investigate disputes and coordinate with credit bureaus as needed.
• Review bankruptcy notifications and update records accordingly.
• Coordinate with legal, compliance, and servicing teams for proper handling.

Skills

Communication

Analytical thinking

Attention to detail

Discretion with confidential info

Microsoft Office

Regulatory awareness

Education

High school or equivalent

Job description

IonTuition's Administration team is seeking an Administration Associate to manage borrower correspondence and account maintenance while ensuring compliance with company policies, regulatory requirements, and service level expectations. This role serves as a key contact for borrowers, credit bureaus, attorneys, and third parties, handling disputes, name changes, and POA documentation.

The ideal candidate is detail-oriented, customer-focused, and able to balance priorities in a confidential,