Account Resolution Specialist I

Addition Financial Credit Union; Tallahassee (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

United Solutions Company is seeking an Account Resolution Specialist I to support debt collection efforts for our clients in a fast-paced environment. You will engage with debtors professionally to resolve accounts and negotiate repayment plans while adhering to regulations and ethical standards.

The role focuses on calling, emailing, texting, and documenting communications, with targets for collection quotas and quality standards. Strong negotiation skills and CRM proficiency are essential.

Qualifications

• High school diploma or equivalent required.
• Experience in debt collection or financial services preferred.
• Strong communication and negotiation skills.
• Detail-oriented with good data entry and documentation.

Responsibilities

• Initiate contact with debtors via phone, email, text, and letters to discuss overdue accounts and negotiate payment arrangements.
• Document all communications accurately in the client’s system of record.
• Analyze financial situations to assess ability to repay and develop repayment plans.
• Negotiate settlements, extensions, and other arrangements within client policies and regulatory requirements.
• Provide exceptional member service by addressing inquiries and concerns promptly.
• Overcome objections and work with clients to reach mutual agreement.
• Collaborate with internal departments to resolve escalated issues and hit collection targets.
• Stay informed about debt collection laws and consumer protection regulations.

Skills

Communication skills

Negotiation

Detail-oriented

CRM software

MS Office

Independent worker

Education

High school diploma or equivalent

Associate's or Bachelor's preferred

Tools

CRM software

MS Office Suite

Job description

1585 Summit Lake Drive
Tallahassee, FL 32308, USA

• Travel Required : No

Description

Mission

The mission of the United Solutions Company is to host quality products and services using the best of breed technology, with an emphasis on service and collaboration, to help our customers remain competitive and profitable.

Job Summary

As an Account Resolution Specialist I at United Solutions Company, you will play a pivotal role in our debt collection efforts, working diligently to resolve outstanding accounts on behalf of our clients. You will engage with debtors professionally and empathetically, seeking to find mutually agreeable solutions while adhering to industry regulations and ethical standards.

Responsibilities:

• Initiate contact with debtors via phone calls, emails, texts, and letters to discuss overdue accounts and negotiate payment arrangements.
• Document all communication and interactions with debtors accurately and thoroughly in the client’s system of record.
• Analyze debtors' financial situations to assess their ability to repay debts and develop appropriate repayment plans within the guidelines of the client.
• Negotiate settlements, payment extensions, and other arrangements within the scope of our clients' policies and regulatory requirements.
• Provide exceptional member service by addressing debtors' inquiries, concerns, and requests promptly and professionally.
• Have the communication skills to overcome common objections.
• Collaborate with internal departments and team members to resolve escalated issues and achieve collection targets.
• Stay informed about relevant laws, regulations, and industry best practices related to debt collection and consumer protection.
• Meet or exceed performance metrics, including collection quotas, call quality standards, and compliance measures.

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree in finance, business administration, or related field preferred.
• Previous experience in debt collection, customer service, or financial services is preferred.
• Strong communication and negotiation skills, with the ability to build rapport and influence others effectively.
• Detail-oriented and proficient in data entry and documentation.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with consumer lending practices, debt collection laws, and regulatory compliance is a plus.
• Proficiency in using computer systems, MS Office Suite, and customer relationship management (CRM) software.

Travel Required

No .

Equal Opportunity Employer
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