Student Loan Counseling - 100% Remote

IonTuition; United States; Remote; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical Benefits through BCBS

Dental Benefits through DeltaDen

Fully remote

Job summary

IonTuition is seeking a Customer Service Associate for a 100% remote role. You will handle inbound and outbound calls, chats, and texts, supporting students and alumni for our clients.

The position emphasizes reliable internet access and strong communication to meet service goals. You will document customer information in the CRM, follow escalation procedures, and maintain compliance with federal, state, and client requirements while delivering timely, accurate assistance and meeting performance

Qualifications

• Experience delivering customer support via phone, chat, or email.
• Ability to multi-task in a fast-paced environment.
• Strong communication and problem-solving skills.

Responsibilities

• Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals.
• Provide timely, accurate, and professional assistance on all inquiries.
• Document and update customer information in the CRM system.
• Follow escalation procedures and company policies to ensure resolution.
• Maintain compliance with all federal, state, and client requirements.
• Apply training materials effectively and share knowledge with team members.
• Meet or exceed all performance metrics and KPIs.

Skills

Customer service

Communication

Multitasking

CRM systems

Tools

CRM system

Tech devices

Job description

This is a 100% remote position. Candidates must have access to reliable internet connection.

Multiple shifts availableMultiple locations: This position will be based remotely in one of the states listed: FL, IL, IN, MO, NC, SC, VA, WI

Join IonTuition’s Customer Service team and help make a difference for students and alumni. As an Associate, you will handle inbound and outbound calls primarily reaching out to students on behalf of our clients.

Ready to start a career that’s meaningful, remote, and full of growth opportunities? Watch our job preview video to learn more!

What are the Primary Duties and Responsibilities?

• Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals.
• Provide timely, accurate, and professional assistance on all inquiries.
• Document and update customer information in the CRM system.
• Follow escalation procedures and company policies to ensure resolution.
• Maintain compliance with all federal, state, and client requirements.
• Apply training materials effectively and share knowledge with team members.
• Meet or exceed all performance metrics and KPIs.

What You Need to Be a Successful Customer Service Associate

• Be passionate in the work you do and the people you help
• Ability to establish and maintain rapport through effective communication and timely follow-up with customers
• Attention to detail
• Ability to establish priorities and multi-task in a fast-paced and deadline driven environment
• Must be a self-starter with a great degree of internal motivation
• Ability to operate and navigate various technical devices and systems
• Ability to trouble shoot common computer issues

Why Join Our Team?

IonTuition is an employee-driven organization where honest open communication and feedback is embraced. Our management team consists of individuals who have been promoted within.

As an Associate, you can also look forward to:

Competitive benefits package including:

• Medical Benefits through BCBS
• Dental Benefits through DeltaDen