Student Accounts Resolution Specialist

Palm Beach Atlantic University; West Palm Beach (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Palm Beach Atlantic University is seeking a Collections Specialist to support students and families with resolving outstanding balances while delivering exceptional service. The role acts as the primary contact for past-due accounts and collaborates with internal teams to explain options and ensure policy compliance.

The position emphasizes empathy, accuracy, and results, partnering with Financial Aid, Registrar, Enrollment, and Student Success to protect both student success and institutional

Qualifications

• Post high school training required; Bachelor's degree in Business/Finance preferred, or equivalent experience.
• 1+ years of accounts receivable, collections, or related customer service.
• Experience with student accounts and ERP systems is a plus.

Responsibilities

• Manages an assigned portfolio of outstanding student accounts.
• Contacts students, parents, and authorized payers regarding delinquent balances via multiple channels.
• Counsels individuals on repayment options and payment plans.
• Negotiates and establishes payment arrangements per university policies.
• Monitors plan compliance and follows up on missed payments to drive resolution.

Skills

Customer service

Communication

Professionalism

Attention to detail

Conflict management

Teamwork

Financial literacy

Technology

Education

Bachelor's degree in Business/Finance

Job description

Palm Beach Atlantic University is seeking a Collections Specialist to support students and families with resolving outstanding balances while delivering exceptional service. The role acts as the primary contact for past-due accounts and collaborates with internal teams to explain options and ensure policy compliance.

The position emphasizes empathy, accuracy, and results, partnering with Financial Aid, Registrar, Enrollment, and Student Success to protect both student success and institutional