Student Accounts Resolution Specialist

Covista; Illinois; Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k Retirement Program + 6% employer

Paid vacation days

Paid holidays

Job summary

Covista seeks an Customer Accounts Specialist to support student success by assessing balances and guiding repayment across multiple institutions. You will respond to inquiries, establish payment plans, and document interactions in the student accounts system, while ensuring compliance with policies and SOX controls.

Work is in a fast-paced contact center environment with a focus on accuracy, collaboration with academic partners, and delivering a high level of customer care to students and

Qualifications

• Strong customer service mindset with clear communication skills.
• Ability to manage time and organize tasks across multiple accounts.
• Understanding of policies and compliance in student accounts.

Responsibilities

• Manage a portfolio of student accounts and ensure timely payments.
• Make outbound calls, respond to emails, and handle Salesforce cases.
• Negotiate payment plans and reduce delinquency.
• Collaborate with other departments to resolve account issues.
• Provide accurate guidance on policies and return-to-study procedures.

Skills

Customer service

Communication

Time management

Organizational skills

Critical thinking

Education

High School Diploma

Bachelor's Degree

Tools

Salesforce

Microsoft Office

Student accounts system

Job description

Covista seeks an Customer Accounts Specialist to support student success by assessing balances and guiding repayment across multiple institutions. You will respond to inquiries, establish payment plans, and document interactions in the student accounts system, while ensuring compliance with policies and SOX controls.

Work is in a fast-paced contact center environment with a focus on accuracy, collaboration with academic partners, and delivering a high level of customer care to students and