Remote Borrower Account Recovery Manager

Trellis Company; Round Rock (TX); On-site; USD 86,000 - 132,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

Retirement plans

Job summary

Trellis Company is seeking a Manager for Borrower Account Services in Round Rock, TX. You will lead the Recovery teams, supervise supervisors, and ensure accurate tracking of borrower data in accordance with federal laws and internal policies.

You will drive revenue objectives, administer incentive plans, and maintain high customer service levels while coordinating with Operations and Finance. This is a full-time, on-site role with opportunities to shape department strategy.

Qualifications

• Six years' proven management experience, preferably with a large collection or financial organization.
• Minimum five years' experience in the administration of the student loan program or similar financial environment.

Responsibilities

• Oversee day-to-day operations of Borrower Account Services Recovery teams.
• Develop and monitor collections campaigns to meet revenue objectives.
• Ensure compliance with FFELP, FDCPA, FCRA, FPA, FTC, FCC, TCPA, and internal policies.

Skills

Leadership

Operations management

Regulatory compliance

Team management

Process improvement

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Trellis Company is seeking a Manager for Borrower Account Services in Round Rock, TX. You will lead the Recovery teams, supervise supervisors, and ensure accurate tracking of borrower data in accordance with federal laws and internal policies.

You will drive revenue objectives, administer incentive plans, and maintain high customer service levels while coordinating with Operations and Finance. This is a full-time, on-site role with opportunities to shape department strategy.