Remote Booking Specialist & Customer Concierge

Duquesa Travel Group; Augusta (ME); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote work environment

Comprehensive onboarding

Training and continuing education

Professional development opportunities

Job summary

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, and reservation details in a remote setting. You will research solutions, coordinate bookings, and maintain accurate client records to ensure high-quality service.

The ideal candidate communicates clearly, stays organized, and can handle multiple requests while delivering professional support to clients and service providers.

Qualifications

• Strong verbal and written communication
• Customer-focused and professional approach
• Excellent organization and time-management abilities
• High attention to detail
• Comfortable using email and online platforms
• Strong research and problem-solving abilities
• Ability to manage multiple requests
• Previous customer service, reservations, booking, or administrative experience is helpful but not required

Responsibilities

• Respond to client questions and booking requests
• Gather information regarding individual needs and preferences
• Research available services and reservation options
• Assist with coordinating bookings and confirmations
• Review details for accuracy and completeness
• Communicate updates and important information
• Assist with changes and special requests; maintain accurate client and booking documentation
• Follow up on pending requests
• Communicate with service providers when necessary
• Provide courteous and professional customer support

Skills

Strong communication

Customer-focused

Organizational skills

Attention to detail

Time management

Email & online platforms

Research and problem solving

Multitasking

Reservation/booking experience (nice)

Job description

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, and reservation details in a remote setting. You will research solutions, coordinate bookings, and maintain accurate client records to ensure high-quality service.

The ideal candidate communicates clearly, stays organized, and can handle multiple requests while delivering professional support to clients and service providers.