Remote Booking Concierge

Duquesa Travel Group; Kansas City (MO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Remote work environment

Comprehensive onboarding

Training and continuing education

Professional development opportunities

Access to online tools and resources

Supportive team environment

Job summary

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, and reservation details in a remote role. You will research solutions, coordinate bookings, and ensure accuracy while delivering high-quality service.

The position emphasizes strong communication, organizational skills, and the ability to handle multiple requests with a professional approach. Remote, with onboarding and ongoing development opportunities.

Qualifications

• Excellent verbal and written communication skills.
• Customer-focused and professional approach.
• Strong organization and time-management abilities.
• High attention to detail.
• Comfortable using email and online platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests.
• Previous customer service, reservations, booking, or administrative experience is helpful but not required.

Responsibilities

• Respond to client questions and booking requests.
• Gather information regarding individual needs and preferences.
• Research available services and reservation options.
• Assist with coordinating bookings and confirmations.
• Review details for accuracy and completeness.
• Communicate updates and important information.
• Maintain accurate client and booking documentation.
• Follow up on pending requests.
• Communicate with service providers when necessary.
• Provide courteous and professional customer support.

Skills

Verbal and written communication

Customer-focused

Organization

Attention to detail

Email and online platforms

Research and problem-solving

Multi-tasking

Customer service experience

Job description

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, and reservation details in a remote role. You will research solutions, coordinate bookings, and ensure accuracy while delivering high-quality service.

The position emphasizes strong communication, organizational skills, and the ability to handle multiple requests with a professional approach. Remote, with onboarding and ongoing development opportunities.