Remote Booking Specialist & Client Concierge

Duquesa Travel Group; McAllen (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work environment

Comprehensive onboarding

Training and continuing education

Professional development opportunities

Online tools access

Supportive team environment

Job summary

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, reservation details, and ongoing service requests in a remote role.

You will communicate with clients, research solutions, and provide accurate information while maintaining high service standards. Experience in customer service or reservations is helpful but not required.

Qualifications

• Strong verbal and written communication skills.
• Customer-focused and professional approach.
• Excellent organization and time-management abilities.
• High attention to detail.
• Comfortable using email and online platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests.
• Previous customer service, reservations, booking, or administrative experience is helpful but not required.

Responsibilities

• Respond to client questions and booking requests
• Gather information regarding individual needs and preferences
• Research available services and reservation options
• Assist with coordinating bookings and confirmations
• Review details for accuracy and completeness
• Communicate updates and important information
• Assist with changes and special requests
• Maintain accurate client and booking documentation
• Follow up on pending requests
• Communicate with service providers when necessary
• Provide courteous and professional customer support

Skills

Verbal communication

Written communication

Organization

Time management

Attention to detail

Email proficiency

Research skills

Problem solving

Multitasking

Customer service experience

Job description

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, reservation details, and ongoing service requests in a remote role.

You will communicate with clients, research solutions, and provide accurate information while maintaining high service standards. Experience in customer service or reservations is helpful but not required.