Remote Booking Concierge

Duquesa Travel Group; Indianapolis (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, available options, reservation details, and ongoing service requests in a remote capacity.

Responsibilities include responding to client questions, gathering preferences, researching options, coordinating bookings and confirmations, and maintaining accurate client records. A commitment to courteous, professional support and timely updates is essential.

Qualifications

• Strong verbal and written communication skills.
• Customer-focused and professional approach.
• Excellent organization and time-management abilities.
• High attention to detail.
• Comfortable using email and online platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests.
• Previous customer service, reservations, booking, or administrative experience is helpful but not required.

Responsibilities

• Respond to client questions and booking requests.
• Gather information regarding individual needs and preferences.
• Research available services and reservation options.
• Assist with coordinating bookings and confirmations.
• Review details for accuracy and completeness.
• Communicate updates and important information.
• Assist with changes and special requests; maintain accurate client and booking documentation.
• Follow up on pending requests.
• Communicate with service providers when necessary.
• Provide courteous and professional customer support.

Skills

Verbal & Written

Customer-focused

Organization

Attention to detail

Email & online tools

Research & problem-solving

Multitasking

Booking/admin exp helpful

Job description

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, available options, reservation details, and ongoing service requests in a remote capacity.

Responsibilities include responding to client questions, gathering preferences, researching options, coordinating bookings and confirmations, and maintaining accurate client records. A commitment to courteous, professional support and timely updates is essential.