Remote Booking Concierge

Duquesa Travel Group; Kansas City (MO); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Remote work environment

Comprehensive onboarding

Training and continuing education

Professional development opportunities

Access to online tools and resources

Supportive team environment

Job summary

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, and reservations. This remote role emphasizes clear communication, solution research, and accurate information delivery to ensure high-quality service.

Responsibilities include handling inquiries, gathering client preferences, researching options, coordinating bookings, and maintaining precise documentation.

Qualifications

• Strong verbal and written communication skills required.
• Customer-focused and professional demeanor expected.
• Excellent organization and time-management abilities.
• High attention to detail and accuracy across tasks.
• Comfortable using email and online platforms for communication and documentation.
• Strong research and problem-solving abilities are essential.
• Ability to manage multiple requests simultaneously.
• Experience in customer service, reservations, booking, or administrative roles is helpful but not required.

Responsibilities

• Respond to client questions and booking requests.
• Gather information regarding individual needs and preferences.
• Research available services and reservation options.
• Assist with coordinating bookings and confirmations.
• Review details for accuracy and completeness.
• Communicate updates and important information.
• Assist with changes and special requests.
• Maintain accurate client and booking documentation.
• Follow up on pending requests.
• Communicate with service providers when necessary.
• Provide courteous and professional customer support.

Skills

Verbal communication

Written communication

Customer focus

Organization

Time management

Attention to detail

Email platforms

Research skills

Multi-tasking

Reservations experience

Job description

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, and reservations. This remote role emphasizes clear communication, solution research, and accurate information delivery to ensure high-quality service.

Responsibilities include handling inquiries, gathering client preferences, researching options, coordinating bookings, and maintaining precise documentation.