Remote Booking Concierge

Duquesa Travel Group; Tampa (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Duquesa Travel Group is seeking a Booking Services Representative to assist clients with booking inquiries, options, and reservation details in a remote capacity. In this role you will respond to questions, gather client preferences, research services, coordinate bookings, confirm details, and provide courteous, professional support while maintaining accurate client and booking documentation.

Training and ongoing education are provided.

Qualifications

• Strong verbal and written communication skills.
• Customer-focused and professional approach.
• Excellent organization and time-management abilities.
• High attention to detail.
• Comfortable using email and online platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests.
• Previous customer service, reservations, booking, or administrative experience is helpful but not required.

Responsibilities

• Respond to client questions and booking requests.
• Gather information regarding individual needs and preferences.
• Research available services and reservation options.
• Assist with coordinating bookings and confirmations.
• Review details for accuracy and completeness.
• Communicate updates and important information.
• Maintain accurate client and booking documentation.
• Follow up on pending requests.
• Communicate with service providers when necessary.
• Provide courteous and professional customer support.

Skills

Communication

Customer-focused

Time management

Attention to detail

Email skills

Research skills

Multitasking

Booking experience

Tools

Email clients

Reservation systems

Job description

Duquesa Travel Group is seeking a Booking Services Representative to assist clients with booking inquiries, options, and reservation details in a remote capacity. In this role you will respond to questions, gather client preferences, research services, coordinate bookings, confirm details, and provide courteous, professional support while maintaining accurate client and booking documentation.

Training and ongoing education are provided.