Remote Booking Concierge for Client Services & Reservations

Duquesa Travel Group; Lincoln (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work

Comprehensive onboarding

Training and continuing education

Professional development opportunities

Access to online tools and resources

Job summary

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, and reservation details. This remote role emphasizes clear communication and thorough service.

You will gather client needs, research available services, coordinate bookings, and maintain accurate documentation while delivering courteous support to ensure customer satisfaction.

Qualifications

• Strong verbal and written communication skills.
• Customer-focused and professional approach.
• Excellent organization and time-management abilities.
• High attention to detail.
• Comfortable using email and online platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests.
• Previous customer service, reservations, booking, or administrative experience is helpful but not required.

Responsibilities

• Respond to client questions and booking requests.
• Gather information regarding individual needs and preferences.
• Research available services and reservation options.
• Assist with coordinating bookings and confirmations.
• Review details for accuracy and completeness.
• Communicate updates and important information.
• Assist with changes and special requests.
• Maintain accurate client and booking documentation.
• Follow up on pending requests.
• Communicate with service providers when necessary.
• Provide courteous and professional customer support.

Skills

Verbal communication

Written communication

Customer-focused

Time management

Detail-oriented

Email & online platforms

Research & problem-solving

Multitasking

Reservation experience helpful

Job description

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, and reservation details. This remote role emphasizes clear communication and thorough service.

You will gather client needs, research available services, coordinate bookings, and maintain accurate documentation while delivering courteous support to ensure customer satisfaction.