Remote Booking Concierge & Client Support Specialist

Duquesa Travel Group; Dover (DE); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Remote work

Comprehensive onboarding

Training and continuing education

Professional development opportunities

Access to online tools and resources

Supportive team environment

Job summary

Duquesa Travel Group is seeking a Booking Services Representative to assist clients with booking inquiries, available options, reservation details, and ongoing service requests. This remote role emphasizes clear communication, research, and accurate information while maintaining high service standards.

You will respond to questions, gather client preferences, coordinate bookings, verify details, and support ongoing service requests within a collaborative team environment.

Qualifications

• Excellent verbal and written communication skills.
• Customer-focused and professional approach.
• Strong organization and time management.
• High attention to detail.
• Comfortable using email and online platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests.
• Experience in customer service or reservations helpful but not required.

Responsibilities

• Respond to client questions and booking requests.
• Gather information on individual needs and preferences.
• Research available services and reservation options.
• Assist with coordinating bookings and confirmations.
• Review details for accuracy and completeness.
• Communicate updates and important information.
• Assist with changes and special requests.
• Maintain accurate client and booking documentation.
• Follow up on pending requests.
• Communicate with service providers when necessary.
• Provide courteous and professional customer support.

Skills

Verbal communication

Written communication

Customer-focused

Organization

Time management

Email & online platforms

Research & problem-solving

Multitasking

Job description

Duquesa Travel Group is seeking a Booking Services Representative to assist clients with booking inquiries, available options, reservation details, and ongoing service requests. This remote role emphasizes clear communication, research, and accurate information while maintaining high service standards.

You will respond to questions, gather client preferences, coordinate bookings, verify details, and support ongoing service requests within a collaborative team environment.