Remote Booking & Reservations Specialist

The Hiring Platform; Grand Rapids (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully remote

Onboarding training

Tools & resources

Continuing education

Professional development

Supportive team

Job summary

The Hiring Platform is seeking an organized Booking Services Coordinator to assist clients with researching options, coordinating arrangements, and managing booking details.

You will gather client needs, research available options, coordinate reservations, confirm details, and maintain accurate records while delivering professional support before and after bookings. This fully remote role includes onboarding, access to professional tools, and ongoing development within a supportive team.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Customer-focused mindset.
• Comfortable researching information online.
• Able to learn web-based platforms.
• Strong follow-up skills.
• Reliable and professional.
• Customer service, reservations, hospitality, or administrative experience is helpful.

Responsibilities

• Gather information regarding client needs and preferences
• Research available options and services
• Coordinate booking and reservation requests
• Review details for accuracy
• Provide clients with confirmations and relevant information
• Assist with changes and special requests
• Maintain accurate client and booking records
• Follow up regarding outstanding information
• Communicate with service providers
• Provide professional support before and after reservations

Skills

Communication skills

Interpersonal skills

Organizational skills

Customer focus

Online research

Web platforms

Follow-up

Reliability

Related experience

Job description

The Hiring Platform is seeking an organized Booking Services Coordinator to assist clients with researching options, coordinating arrangements, and managing booking details.

You will gather client needs, research available options, coordinate reservations, confirm details, and maintain accurate records while delivering professional support before and after bookings. This fully remote role includes onboarding, access to professional tools, and ongoing development within a supportive team.