Remote Booking & Reservations Specialist

The Hiring Platform; Des Moines (IA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Remote work

Comprehensive training

Ongoing professional development

Access to booking tools and resources

Continuing education opportunities

Team support

Job summary

The Hiring Platform is seeking a detail-oriented Booking & Reservations Specialist to assist clients with researching options, coordinating bookings, and meticulously managing reservation details across multiple platforms.

You will research options based on client preferences, verify reservation information, provide confirmations, coordinate accommodations and activities, and ensure timely follow-ups while delivering professional service in a remote-friendly environment.

Qualifications

• Must demonstrate high attention to detail and accuracy.
• Strong verbal and written communication skills are required.
• Ability to research options and compare alternatives efficiently.
• Customer-focused approach with a service-oriented mindset.

Responsibilities

• Research options based on client preferences
• Assist with booking and reservation requests
• Review availability and applicable options
• Coordinate accommodations, transportation, activities, and related services
• Verify reservation information for accuracy
• Provide confirmations and important details
• Assist with modifications and special requests
• Maintain accurate booking records
• Follow up when additional information is required
• Communicate professionally with clients and service providers

Skills

Attention to detail

Excellent communication

Research and organization

Customer-focused attitude

Online systems proficiency

Prioritization of requests

Booking/customer service experience

Job description

The Hiring Platform is seeking a detail-oriented Booking & Reservations Specialist to assist clients with researching options, coordinating bookings, and meticulously managing reservation details across multiple platforms.

You will research options based on client preferences, verify reservation information, provide confirmations, coordinate accommodations and activities, and ensure timely follow-ups while delivering professional service in a remote-friendly environment.